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Our Core · Backend SupportTrained credit analysts,
exclusively yours
SkillPal helps Australian mortgage brokers streamline back-office operations — so you can focus on growing your business, building client relationships and generating new opportunities. We support brokers with trained credit analysts who work exclusively for them and align with your internal processes.
A dedicated resource, or file-by-file
Choose the model that matches your volume today — and change it as you grow.
Dedicated Resource
A trained credit analyst aligned exclusively to your business, supporting the full end-to-end mortgage process and working within your systems and workflows.
- Part-time (up to 4 hrs/day) or full-time (8 hrs/day)
- Three experience tiers: Junior, Mid, Senior/Parabroker
- Backed by a dedicated Senior SME
Per-File Support
Flexible file-by-file processing for brokers who don’t need a full-time resource — professional support with a 24–48 hour SLA and no lock-in.
- Application preparation from $180/file
- End-to-end file handling from $300/file
- An ideal, low-risk starting point
What your credit analyst handles
A specialised training program equips every analyst with the practical skills to work efficiently with mortgage brokers across the full loan lifecycle.
Document Collection & Verification
Gather and verify borrower documents with accuracy and consistency.
Research & Servicing
Conduct lender research and prepare servicing assessments to support confident lending decisions.
Product Selection
Identify the most suitable lender and product based on the client’s needs and circumstances.
CRM Data Entry & Maintenance
Keep broker systems updated with clean, organised client and loan data.
Application Prep & Lodgement
Assemble complete application packs and manage lodgement workflows.
Follow-ups to Settlement
Follow up with the bank for approval and manage the file through to settlement.
Every analyst is backed by an SME
Experienced Subject Matter Experts with 4+ years across multiple brokers and loan scenarios are available for backend support whenever needed — providing guidance, quality assurance and support for complex scenarios.
When you hire a full-time analyst, our SME team also helps set up and streamline your back-office operational processes — so you can track and manage every client efficiently.
Years SME experience behind every file
Dedicated backup per analyst for continuity
Aligned to your systems & processes
Complete loan lifecycle coverage
Flexible support, file by file
For brokers who don’t need a full-time resource — access professional support immediately while keeping full flexibility as you grow. 24–48 hour turnaround.
- Document collection and follow-up
- Identification of missing documents
- Servicing calculator preparation
- CRM application preparation
- Ready-to-lodge submission package
- Compliance review & support to formal approval
- Lender & product research, fact find & indexing
- Ordering valuations & data validation
- CRM entry & lender application completion
- Managing lender requests & MIRs
- Client & lender communication and follow-ups
- Coordination with valuers/solicitors & settlement
⏱ SLA: 24–48 hour turnaround — an ideal starting point with full flexibility as your business grows.
Security, compliance & operational excellence
Built for Australian mortgage brokers — secure by design, compliant by default, and ready to scale with you.
Secure by Design
Work-from-office setup, biometric access, 24/7 CCTV and police verification for all staff.
Australian Data Sovereignty
All data stored on Australian servers, MFA protected and fully encrypted.
Compliance Built In
Mandatory BID training, weekly audits and daily performance tracking.
Business Continuity
Every analyst has a dedicated backup, so your pipeline never stops.
Meet your next credit analyst
Book a free consultation and we’ll share profile summaries of available analysts for your review — no obligation, just a conversation about your needs.
Book a Free Consultation